Radix Net Services
Help Desk
Radix Net Spam Filters
Find out what your local access number is.
Explore the Internet.
How to contact us at Radix Net
Return Home
MORE THAN JUST BANDWIDTH!
General Support
Here are some basic frequently asked questions that we get here at Radix net. If the answer you are looking for is not here please read our main Help Section. If you still can not find the answer feel free to give us a call or send mail to support@radix.net.
Frequently Asked Questions
  • Changing Your Password
  • Modem Settings
  • Configuring Your Dial-up Connection
  • How do I access my shell account?
  • How can I update my billing information?
  • Publishing Web Pages
  • What is the maximum size allowed for an email?
  • Common Problems
    		•
    How do I change my password?
    The easiest way to change your RadixNet passwords is to open your web browser and go to:
    http://password.radix.net

    which will present you with a simple, easy to follow form. We suggest you choose a password that is not easily guessed by others. Typical passwords should be at least 8 charaters in length and contain numbers, letters, and/or other special characters. Avoid using actual words, proper names, etc. Type in the requested information, hit the [SUBMIT CHANGE] button, and wait for a few seconds while the work is done. A few things to keep in mind:

    1) This page is ONLY accessible if you are dialed in directly to RadixNet.

    2) After you hit the [SUBMIT CHANGE] button on the web page, please wait until all of the servers have been updated. You will know that this has happened when you see the words "PASSWORD CHANGE COMPLETE" appear on the web page.

    3) If you have any problems, or would rather have the RadixNet support staff change your password for you, please don't hesitate to call or e-mail us.

    Changing your password for shell-only accounts is as simple as logging in to saltmine, and typing:

    passwd "your_user_ID"

    Note: Don't forget to change your password in the software that you use to dial in and to check your mail
    What are the standard modem settings?
    RadixNet supports all standard 33.6k (V.34bis) as well as 56k (V.90) modem types. Your modem settings should be 8 bits, no parity, 1 stop bit (8N1). All modem software is set to this value at the factory, You should not have to change it. If required, the terminal type should be set to "vt100" or "vt102", or "vt220".
    How do I configure my dial-up connection?
    You will find the configuration instructions for various operating systems on the RadixNet website.
    If you need further assistance please contact us.
    How do I access my shell account?
    To reach your RadixNet shell account, telnet to saltmine.radix.net and then log in with your username and password.
    How can I update my billing information?
    For any billing inquiries, please contact RadixNet Support.
    I am ready to publish my website, what do I do now?
    For personal web pages, see this link, for commercial sites, go here.
    What is the maximum size allowed for an email?
    The largest size that can be sent or received thru email is 5 megabytes.
    Common Problems
    I cannot send mail, what should I do?

    If you cannot send email, verify that you have the correct settings in place in your email program. The outgoing (SMTP) server to use when you are connected to the Internet via RadixNet is:

    mail1.radix.net.

    If you have verified you have the correct settings and are still unable to send mail please contact RadixNet Support.

    I cannot retrieve mail, what should I do?

    The first thing you should check is that you have the correct server listed in your email program. If you have a dial-up account and you are attempting to download your mail you will need to list as your incoming mail server:

    pop.radix.net

    If you have a shell account, your incoming mail server will be:

    saltmine.radix.net

    I have an Internet connection through another provider, but my email is through RadixNet. Why am I unable to send email?

    In order to send mail via RadixNet's outgoing (SMTP) server you must be connected to RadixNet through one of our services such as dial-up or DSL.

    If you are connected to another service such as Comcast or Earthlink for example, you will need to send mail using their outgoing mail server. The industry standard is that you send mail though the provider that connects you to the Internet. If you do connect to the Internet through a provider other than RadixNet you will need to contact that provider and ask them for help in using their outgoing (SMTP) mail server.

    I am unable to view any web sites, what should I do?

    If you are connected to the Internet through RadixNet, make sure your DNS settings are correct. They are found in the "TCP/IP" and/or "Dial-Up Networking" areas of your computer. The DNS servers should be listed as follows:

    207.192.128.35 Preferred DNS
    207.192.128.36 Secondary DNS

    Should you still not be able to navigate the Internet, contact RadixNet Support.

    Problem -- My Modem Does nothing

  • Modem not turned on (external modem only)
  • Modem not connected to phone line
  • If you have voice mail system and there is voice mail waiting your dial tone will have a stutter. This will disrupt your modems attempt to locate a dial tone. Add 3 commas (eg: ,,,) at the beginning of the phone number or clear all messages from your voic e mail system.
  • Phone line is dead (use a handset to check)
  • Phone line plugged into wrong socket of modem
  • Cable from modem to CPU is loose (or incorrectly wired)
  • Modem software set to wrong COM port. (COM2 is usually correct, otherwise try all others)

    • Problem -- When I connect I get strange stuff on the screen.

  • Make sure your terminal emulation is set at VT100
  • Hang up and try again.
  • Make sure your bits and parity are set at 8 bits, no parity, 1 stop bit (8N1)

    • Problem -- When I type something in, I see it double
    (e.g. "stop" becomes "ssttoopp")

  • Turn the echo off in your communications setting.

    • Problem -- When I connect things stop unexpectedly and I am sometimes disconnected.

  • Possibly you have a noisy phone line. Call 611 and have them check your line from the central office.
  • Buy a radio frequency filter from the AT&T Phone Store (Radio Shack does not have them)>
  • If you have been connected for more than 25 minutes without any activity, RadixNet automatically disconnects you. Why? To free up your telephone line so that you can receive calls and to free up our phone line so that another person can dial-in. Yes, you do have unlmited access -- providing you are actually accessing something.

    • Problem -- I have call waiting and the incoming call signal disconnects me
    Dial *70, before the rest of the number. Note that this will disable call waiting only for the duration of the phone call. When you hang up, you will have call waiting again.

    Problem -- I get disconnected in the middle of a session

  • Make sure that no one is picking up the telephone while you are connected
  • If you have call waiting, be sure that you put a *70, in front of RadixNet s number. This stops call waiting for the duration of your call.
  • You have noise on your telephone line.
  • Your modem or cable(s) are bad. Perform the following checks, to see if you can force a disconnection
  • hit the modem lightly
  • wiggle the cable and wire connections.
  • If this does not pinpoint the problem, you can check your modem by borrowing some else's modem and see if it still happens.
  • Be sure that your modem is set to hardware flow control (CTS)

    • Problem -- my connection is slow
    Make sure your software is set to the same speed as the modem. If you are using the Web, a modem speed less than 14.4 will be too slow.

    The SLIP/PPP program suddenly quits or the machine freezes.
    This is a problem on your machine. It is very common with Microsoft Windows. If the program quits, try restarting it. Usually you are still connected to RadixNet. If your computer is frozen, you have no choice but to turn it off and on to restart it. Be sure that you reset your modem by turning it off and on too.
    If you are running Windows, and this problem happens frequently, you may need to upgrade your computer with more memory.

    Problem -- sometimes my backspace key does not work
    Try ^h (control key and the h key simultaneously)

    Problem -- I get stuck somewhere and can't leave
    Try the following:
    ^C, ^X, exit, quit, bye, logout, lo, hang up through the comm software, turn off modem, unplug phone wire, turn off computer

    Problem -- I don't know my password.
    RadixNET will assign the user a new password.

    Problem -- Zmodem doesn't work, or works sometimes.
    This is a problem with 33.6 modems. The modem industry is aware of the problem, but does not have a solution. Use Xmodem (sx and rx commands) if Zmodem does not work.
    RadixNet 6178 Oxon Hill Road, #304 - Oxon Hill, MD 20745
    This site is maintained by the RadixNet WebMaster.
    (301) 567-9831 or (800) 309-5254
    Last Modified: